Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Zeroline platform and services ("Service") operated by Zeroline ("us", "we", or "our").

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Zeroline provides a SaaS platform tailored for salons and beauty parlours to manage appointments, customers, and operations, primarily leveraging WhatsApp for automated bookings and reminders.

3. Business Responsibilities

As a business utilizing our platform, you are responsible for:

• Maintaining the accuracy of your business information, services, and pricing.
• Managing your own clients and resolving any disputes arising from services rendered at your establishment.
• Ensuring that you have the right to contact your customers via WhatsApp through our platform.
• Keeping your account credentials secure and confidential.

4. User Responsibilities

Users accessing the platform must not:

• Use the Service for any illegal or unauthorized purpose.
• Violate any laws in your jurisdiction (including but not limited to copyright or privacy laws).
• Transmit any worms, viruses, or any code of a destructive nature.
• Attempt to gain unauthorized access to our systems or networks.

5. Appointment Management

Zeroline facilitates the booking process between businesses and their customers. We do not guarantee the attendance of customers, nor are we responsible for the quality of services provided by the businesses using our platform. Any cancellations, refunds, or service disputes must be handled directly between the business and the customer.

6. Subscriptions and Billing

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis depending on the type of subscription plan you select.

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7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Zeroline and its licensors. The Service is protected by copyright, trademark, and other laws.

8. Limitation of Liability

In no event shall Zeroline, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

9. Account Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

11. Contact Information

If you have any questions about these Terms, please contact us:

• Company Name: Zeroline
• Email: hello@zeroline.in
• Address: New Delhi, India