Welcome to Zeroline. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or use our services.
1. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Business Information: Salon/Parlour name, address, business hours, and operational details.
- Contact Information: Email address, physical address, and contact numbers.
- WhatsApp Number: Primary WhatsApp numbers used for business communication and automated messaging.
- Customer Appointment Details: Names, phone numbers, booking times, and service preferences of end-customers interacting with the platform.
- Authentication Information: Passwords, security tokens, and user credentials required for secure login.
- Technical Usage Information: IP addresses, browser types, time zone settings, operating systems, and platform interaction metrics.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new business customer.
- To process and manage customer appointments on your behalf.
- To send automated WhatsApp reminders and confirmations.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website.
- To deliver relevant content and dashboards.
3. Data Storage & Third-Party Services
To provide our services efficiently and securely, we utilize industry-leading third-party infrastructure. The data we collect may be processed and stored using the following services:
- Firebase Authentication: Used for secure user login and identity verification.
- Firebase Firestore: Used as our primary database to store appointment records, business profiles, and user settings securely.
- FastAPI Backend: Our core server infrastructure processes API requests and business logic.
- WhatsApp Cloud API: Used exclusively to facilitate the sending and receiving of appointment confirmations, reminders, and booking messages.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing. To exercise any of these rights, please contact us.
6. Changes to the Privacy Policy
We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or WhatsApp.
7. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Company Name: Zeroline
- Email Address: hello@zeroline.in
- Postal Address: New Delhi, India
- Phone/WhatsApp: +91 8285678803